Return Policy

Last Updated: July 1, 2026

At MILIGOODS, we are dedicated to providing you with high-quality handmade silk flower products. We hope you are delighted with every purchase. If, for any reason, you are not completely satisfied with your purchase, we offer a return and exchange service to ensure a worry-free shopping experience.

1. Eligibility for Returns and Exchanges

You may request a return or exchange within 30 days of receiving your item. To be eligible for a return or exchange, items must meet the following criteria:

  • The item must be unused, undamaged, and in its original condition.
  • The item must include all original packaging, tags, and accessories.
  • You must provide proof of purchase (e.g., order number, invoice).

Please note the following exceptions:

  • Items returned beyond the 30-day return window.
  • Items damaged due to misuse, improper care, or normal wear and tear.
  • Items missing original packaging, tags, or accessories.
  • Custom-made items or items explicitly marked as non-returnable/non-exchangeable.

2. Return Process

If you need to return an item, please follow these steps:

  1. Contact Customer Service: Please contact our customer service team via email at cs@miligoods.com. Provide your order number, the item(s) you wish to return, and the reason for the return. If the item is defective or damaged, please include photographs.
  2. Receive Return Authorization: Our customer service team will review your request and, within 1-3 business days, provide you with a Return Merchandise Authorization (RMA) number and detailed return instructions, including the return shipping address.
  3. Ship Your Item: Securely package the item(s) and include your order number and RMA number inside the package. We recommend using a trackable shipping service. Return shipping costs are generally the responsibility of the customer, unless the return is due to a product defect or an error on MILIGOODS’ part.
  4. Refund Processing: Once we receive and inspect the returned item(s) and confirm they meet our return conditions, we will process your refund within 5-10 business days. Refunds will be issued to your original method of payment. Please note that it may take additional time for your bank or payment processor to post the refund to your account.

3. Exchange Process

If you need to exchange an item, please follow these steps:

  • Contact Customer Service: Please contact our customer service team via email at cs@miligoods.com. Provide your order number, the item(s) you wish to exchange, and the desired replacement item (e.g., different color or style). If the item is defective or damaged, please include photographs.
  • Receive Exchange Authorization: Our customer service team will review your request and, within 1-3 business days, provide you with an exchange authorization number and detailed instructions for sending back the original item.
  • Ship Your Item: Securely package the item(s) and include your order number and exchange authorization number inside the package. We recommend using a trackable shipping service. Exchange shipping costs are generally the responsibility of the customer, unless the exchange is due to a product defect or an error on MILIGOODS’ part.
  • New Item Shipment: Once we receive and inspect the returned item(s) and confirm they meet our exchange conditions, we will promptly ship your new item. You will receive an email with tracking information for your new order.

4. Defective or Damaged Items

If you receive an item that is defective or damaged during transit, please contact us immediately within 7 days of receipt. Provide your order number, a description of the issue, and clear photographic evidence. We will cover all associated return/exchange shipping costs and arrange for a refund or replacement as quickly as possible.

5. Contact Us

If you have any questions regarding our Return Policy, please do not hesitate to contact us:

Thank you for shopping at MILIGOODS!